Refund Policy for Starteracademy
At Starteracademy, we strive for customer satisfaction. This Refund Policy outlines the terms and conditions regarding refunds for courses or services purchased on our website.
Eligibility for Refunds
Refunds are available within 2 days from the date of purchase, subject to the following conditions:
Course Content: Refunds are provided if the course content or service received does not match the description provided on our website or if there are technical issues that prevent access to the content.
Dissatisfaction: If a user is dissatisfied with the course or service and has not completed more than 75% of the course, a refund may be considered. We encourage users to provide specific feedback to help us improve our offerings.
Non-eligibility for Refunds
Refunds may not be granted under the following circumstances:
Course Completion: If a user has completed more than 25% of the course, they will not be eligible for a refund.
Late Requests: Refund requests submitted after the specified refund period will not be considered.
Abuse of Refund Policy: Multiple refund requests for the same course/service may not be entertained. We reserve the right to decline refunds in cases of suspected abuse of our refund policy.
Requesting a Refund
To request a refund, users must contact our support team at support.starteracademy@gmail.com within the specified refund period. Please include the order details, reason for the refund request, and any additional relevant information.
Refund Process
Once a refund request is received and approved, the refund will be processed within 7 days to the original payment method. Processing times may vary based on payment provider policies.
Questions and Support
If you have any questions regarding our Refund Policy or require support with a refund request, please contact our customer support team at support.starteracademy@gmail.com.
Policy Changes
Starteracademy reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on the website.